FAQ

THE MOST COMMON QUESTIONS

Why shop with Lux Sole?

Here at Lux Sole we make sure every one of our designer items is 100% authentic and in beautiful condition. Your designer item will come with a certificate of authentication and a money back guarantee.
Where are you located?

We are located in the DFW area. Our store is located online only for now.
How long does shipping take?

We ask that you allow 3 - 4 days for processing and shippment. Your lux item will arrive in 5 - 10 business days once it is shipped.
Do you accept returns or exchanges?

We absolutely want you to be happy with your lux purchase! We accept returns within 30 days of purchase. Make sure to use our "contact us" page so that we can make sure you have a hassle free experience. No exchanges as every piece is one of a kind, however we will issue you store credit if you so wish.
Where is my refund?

Please allow 7 - 10 business days for your refund. If it has been longer than that please contact us so that we can resolve the issue.

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